We deliver products in the EU. You can track the shipment with the code you can find in your order confirmation. The shipping costs of your order are always stated before the order is confirmed. Below you will find more information about delivery fees and estimated delivery times.
Estimated delivery time within Finland is 1-4 business days, depending on the delivery method and courier, which are selected at checkout. Estimated delivery time in EU, outside of Finland, is 3-10 business days, depending on the delivery method and courier, which are selected at checkout, and the shipping address location.
In the Nordic and Baltic countries, your order will be primarily delivered to your mailbox or if the package is too big to fit in your letterbox, left behind your door or the nearest pick-up point. In other countries, shipments are mainly delivered to the address indicated in the order. In Finland, Posti, Budbee, Postnord or Matkahuolto is responsible for transporting parcels. DHL, Postnord or GLS is responsible for international shipments. Since the packages are transported by a third party, we cannot guarantee delivery times.
If the package is delivered to a pick-up point and you don't pick up the package in time, it will be returned to us. An undelivered package is not an order cancellation, so we will charge you the shipping and handling costs if the undelivered package is returned to us.
Sleep Better Oy is not responsible for delays or other damages caused by an insurmountable obstacle, such as a strike or transportation disruptions. The destination country outside the EU may charge value added tax or customs duties. These are not included in the online store prices, but the buyer is responsible for them.
You have the right to cancel the order by notifying Sleep Better Oy within 30 days of receiving the order. If you would like to return a product, please contact us using the instructions below. We accept returns for opened product packages (i.e. Nasal strip package with 31 individual nasal strips) to ensure you can properly test our products to make sure they meet your expectations, but returns only apply to unused, intact and untouched products (nasal strips or mouth tapes). For example: if you order a package of 31 nasal strips for the price of 29.99 euros (0.97 cents a piece) and you try 5 of them and return 26, we will refund the price of 26 nasal strips based on their individual price: a total of 25.15 euroa (26 times 0.97 cents).
The customer is responsible for the return shipping costs. Return the products to us within thirty (30) days of the cancellation notice at the latest. Since you are responsible for the return of the products, make sure that the products are well packed for the return shipment. We will return the payments of the canceled order or refund using the same payment method you used when paying in the store.
We will also refund the shipping costs if the entire order is cancelled. If you cancel part of the order, we will charge a delivery fee, which will be deducted from the refundable amount.